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Faulty Goods Outside of Warranty

Faulty purchase? You night be entitled to a refund:

  • Within 30 days: You have a legal right to a full refund for faulty items within 30 days of purchase or delivery (whichever is later).
  • After 30 days: The seller might offer a repair or replacement before a refund.

Feeling overwhelmed? Let Impel Legal help!

  • Save time and hassle: We’ll draft a clear and concise letter to the retailer on your behalf.
  • Keep a record: You’ll receive a copy of the letter for your files.
  • Escalate if needed: If the retailer’s response is unsatisfactory, we can help you take further action.

Getting started is easy:

  • Email us at
  • Include details like:
    • Item description (make, model, serial number)
    • Cost, purchase date, and delivery date
    • Problem description
    • Desired outcome (refund, repair, replacement)
    • Retailer name and location
    • Any actions you’ve already taken

Fee: Initial letter – £38

Get the fair outcome you deserve. Contact Impel Legal today!

Call Impel Legal on 01745 613 141

Paralegal North Wales

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