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Refunds on Faulty Goods UK

Faulty Purchase? Get Your Money Back (Even After 30 Days)!

Here’s the deal:

  • Within 30 days: You have a legal right to a full refund for faulty items.
  • After 30 days: The retailer may offer a repair or replacement first.
  • Don’t want to deal with the hassle? Impel Legal can help!

    • We write a clear letter: We’ll draft a concise letter to the retailer on your behalf according to consumer law.
Refund on faulty goods UK

 Keep a record: You’ll receive a copy of the letter for your files.

Get the outcome you deserve: If unsatisfied with the retailer’s response, we can help you escalate the matter.

Getting started is easy:

  1. Email us at
  2. Include details like:
    • Item description (make, model, serial number)
    • Cost, purchase date, and delivery date
    • Problem description
    • Desired outcome (refund, repair, replacement)
    • Retailer name and location
    • Any actions you’ve already taken

Fee: Initial letter – £38

Don’t settle for less. Get a fair refund with Impel Legal!

Call Impel Legal on 01745 613 14

Paralegal North Wales

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